Support
Starlog is made and supported by a working line pilot. If something isn't behaving, or you have a question or a feature request, email us — a real person reads every message.
Get in touch
- Support & bug reports: [email protected]
- General enquiries: [email protected]
When reporting a problem, it helps to include your device model, its iOS or Android version, and the app version (More → About → Version).
Common questions
Which airlines does Starlog support?
Roster sync is currently tuned for Maersk Air Cargo crews (CGN- and BLL-based) who use Navblue Raido. Manual logging works for any pilot, but the automatic sync won't work for other operators yet.
Where is my flight data stored?
Your flights, sims, duties, crew and roster live only on your device. They are never sent to Starlog's servers. The only data on our servers is your email address and subscription status. See the Privacy Policy for the full detail.
How do I manage or cancel my subscription?
Starlog Pro is billed by the store you subscribed through. On an iPhone: Settings → Apple Account → Subscriptions. On Android: Google Play → Payments & subscriptions → Subscriptions. Manage or cancel any time — your free logbook stays yours.
How do I export my logbook?
Pro subscribers can export a signed EASA Part-FCL or UK CAA CAP 758 logbook PDF from inside the app, plus a full JSON export of your account data via More → About → Export My Data.
How do I delete my account?
Use Delete account in the app (More → Settings → Account), or email us if you no longer have the app. How account deletion works, including what is kept and for how long.